In short: no refunds for change of mind, trading results or unused time. Refunds are possible for billing errors, for problems caused by our service that we cannot fix, and in exceptional cases reviewed one by one.
01General rule
During the free beta nothing is charged, so there is nothing to refund. This policy applies to paid plans once they are introduced.
Because members get immediate access to digital content, signals, tools and Zymera Hub, all payments for paid plans are final and non-refundable, including for monthly, quarterly and yearly plans, renewals and upgrades.
02When we refund
We will refund, in full or in part, when:
- Billing error. You were charged twice, charged the wrong amount, or charged after a cancellation made before the renewal date.
- Problem caused by our service. A fault on our side prevents you from using the paid features of your plan for a significant period, and we are unable to fix it within a reasonable time after you report it.
- Exceptional circumstances. Situations that are not covered above, which we review case by case and at our discretion.
03What is not refundable
- Trading losses, including losses from following signals or from automations, and prop firm challenges failed or fees paid to third parties.
- Change of mind, or not using the membership.
- Partial periods after a cancellation: access simply runs until the end of the paid period.
- Renewals you forgot to cancel, if the renewal was charged correctly.
- Problems caused by third parties (brokers, exchanges, prop firms, Discord, your internet connection or computer), or by settings you chose.
- Accounts suspended or terminated for breach of the Terms of service.
04How to request a refund
Open a ticket in our Discord server or write to support@zymera.xyz within 14 days of the charge, with the email or Discord account used to pay, the date and amount, and a description of the problem (screenshots help). We reply within a few business days.
05How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank or payment provider, they may take 5–10 business days to appear. Instead of a refund we may offer, with your agreement, free membership time or credit. A refund ends the membership it relates to.
06Chargebacks
Please contact us before opening a dispute with your bank: most issues are solved quickly. Opening a chargeback without contacting us first may lead to the suspension of your access while it is reviewed.
07Consumers in the EU and UK
Under EU and UK consumer law you normally have 14 days to withdraw from an online purchase. For digital content and services that start immediately, this right is lost once the service begins, provided you gave your express consent and acknowledgement at checkout. This does not affect any other mandatory rights you have under the law of your country.