Your API keys are never shared with the AI and are stored encrypted. We do not sell your personal data.
01Who is responsible
The data controller is [Company legal name], [Registered address]. Contact for privacy matters: support@zymera.xyz.
02Data we collect
You give us
- Account data: Discord ID and username, email address, license key, plan and membership status.
- Billing data: handled by our payment processor; we receive the transaction details but not your full card number.
- Trading accounts: names, platforms and the credentials or API keys you connect to Zymera Hub, stored encrypted.
- Content: journal notes and screenshots, strategies, webhooks, settings, support tickets and AI chats.
Collected automatically
- Trading data from connected accounts and automations: orders, positions, closed trades, balances and logs.
- Technical data: IP address, device and browser information, log and error data, needed to run and secure the service.
03How we use it
- To provide the membership, Zymera Hub, automations, copiers, analytics and support.
- To verify your license and Discord role, prevent sharing and protect the service.
- To process payments and keep accounting records.
- To answer your questions, including through the AI assistant when you use it.
- To improve the product, using aggregated or de-identified statistics.
- To send service messages, such as renewals, security notices and changes to these policies.
04Legal bases
Where the GDPR applies, we process data to perform our contract with you, to comply with legal obligations (for example tax records), on the basis of our legitimate interests (security, fraud prevention, product improvement) and, where required, with your consent, which you can withdraw at any time.
05AI assistant
When you use the AI assistant, your messages, attachments and, only if you enable My dashboard, a summary of your Hub data (tasks, positions, account names and platforms, results) are sent to the AI model provider that answers. Credentials and API keys are never included. If you connect your own model, data goes to the provider you chose under its own terms.
07International transfers
Some providers may process data outside your country, including outside the European Economic Area. In that case we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.
08How long we keep it
We keep account and trading data while your membership is active and for a limited period afterwards so you can come back without losing your setup, unless you ask us to delete it sooner. Billing records are kept for as long as the law requires. Logs are kept for a short period for security and troubleshooting.
09Security
We use encryption in transit and at rest for sensitive data such as credentials, access controls and monitoring. No system is perfectly secure: use trading-only API keys without withdrawal permissions and keep your license key private.
10Your rights
Depending on where you live, you can ask to access, correct, delete or export your data, to restrict or object to its processing, and to withdraw consent. Zymera Hub also lets you export your setup from Settings. To exercise your rights, write to support@zymera.xyz. You also have the right to lodge a complaint with your data protection authority.
12Minors
The services are for adults only. We do not knowingly collect data from people under 18.
13Changes
We may update this policy. The new version is published here with a new date; for material changes we notify members.